POSTAGE

Just the one postage charge is paid no matter how many masks are purchased
There may be a small surcharge on heavier items.


DISPATCH TIME IS USUALLY WITHIN 24 HOURS BUT NORMALLY ALL ORDERS PLACED BEFORE 2-30pm  WILL BE DISPATCHED ON THE SAME DAY

Shipping and Delivery

Special Delivery (£6.99)**Please note that your parcel will be delivered on the date as shown in the postage options. usually the next working day if purchased after 3pm..

We use Royal Mail to send all our parcels including next day delivery. Recorded and next day delivery require a signature so it is advisable to give us an address with someone at home or a work address to sign for it.

No Saturday Delivery Offered

Orders which are sent first class can take between 1- 2 days arrive. Please remember this is not a guaranteed service and if your order is needed for a specific date less than a week away, we recommend the Special Delivery service if you want peace of mind

Delivery Address

Paypal have changed their confirmation email to you which states that delivery can only be to your cardholder address.  Please note that we will deliver to the shipping address that you fill in on your order form from this web site.  Please email if you require any changes

Orders which have not arrived

We have been sending parcels using Royal Mail for several years.  Please take note of  the following information which will help in tracking your order:

Make sure that none of your neighbours could recieved your order when you were out.  Also check to see if a card has been left for you with arrangements to re-deliver your order (this card does not always get left by Royal Mail) but more often than not,your order will have been taken to your local postal depot where it will sit until called for

Please remember the only guaranteed delivery service is the special delivery service- if your order was a special delivery then we will have emailed you the tracking number. You will be to able to trace its progress on the Royal Mail web site.  Please ensure you are in to sign for it as if you are out it will be returned to the sorting office.

Proof of posting is kept for each  parcel that is dispatched.

ONCE DISPATCHED YOUR PARCEL IS IN THE HANDS OF ROYAL MAIL.  WE REGRET THAT WE ARE UNABLE TO TAKE RESPONSIBILITY FOR DELIVERY TIMES.  IF YOUR ITEM ARRIVES AFTER YOUR EVENT YOU MAY RETURN IT TO US AND WE WILL REFUND THE COST OF THE MASK  EXCLUDING THE  POSTAGE

Royal Mail can be contacted on 08457 740740


Worldwide Shipping - AVAILABLE FOR COUNTRIES SPECIFIED

RETURNS

Items returned under our 14 day guarantee

If you are not happy with your order for any reason within 14 days of receiving it. Please email us to let us know within 14 days and then just post it back to us in an unused  and unworn condition in suitable packaging and we will refund for the goods plus the cost of our standard 2nd class postage rate (recorded and special delivery supplements will not be refunded). This only applies if the order is returned in full and does not apply to part orders which are returnedYou will be responsible for the cost of returning the items to us. If the item is being returned because of a mistake on our part we will refund the return postage costs of standard 2nd class post.

PAYMENTS
Please note that some of these payment gateways do not accept a different delivery address than the registered cardholder address. PLEASE DO NOT LEAVE MESSAGES SUCH AS CHANGE OF DELIVERY ADDRESS ETC. THROUGH PAYPAL. PLEASE JUST SEND ANY MESSAGES TO MY EMAIL ADDRESS WHICH IS PARTYMASKS@GMAIL.COM
We accept Paypal and Nochex

Privacy Policy

We collect names, postal addresses and telephone numbers purely to fulfil your order We never disclose any of this information to any 3rd party nor do we use this information for any mailing lists - We dont use or keep mailing lists.This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).Copyright notice, which forms part of these terms and conditions.


POSTAGE
The one postage charge is paid no matter how many masks are purchased

Delivery AddressPaypal have changed their confirmation email to you which states that delivery can only be to your cardholder address.  Please note that we will deliver to the shipping address that you fill in on your order form from this web site.  Please email if you require any changes

PLEASE NOTE THAT THE ABOVE WORLDWIDE SHIPPING TIMES ARE APPROX.  WE CAN NOT BE HELD RESPONSIBLE FOR DELAYS THROUGH THE POSTAL SERVICES SO PLEASE ALLOW PLENTY OF TIME BEFORE YOUR EVENT
Your package may be delayed by UK or your country's customs. There is no way to speed up this process - these are random checks by Government.Please contact us with your order number and we'll do our best to locate your package
Overseas Orders


We are sorry, but we cannot accept payment by cheque due to currency exchange rates.  PLEASE NOTE THAT THE USA AIRMAIL POSTAL STANDARD OPTION  DOES NOT INCLUDE TRACKING.  THERE IS A TRACKING SERVICE WHICH IS USUALLY ABOUT £4.00 EXTRA

RETURNS

Items returned under our 14 day guarantee
If you are not happy with your order for any reason within 14 days of receiving it. Please email us to let us know within 7 days and then just post it back to us in an unused condition in the original packaging and we will refund for the goods
You will be responsible for the cost of returning the items to us. If the item is being returned because of a mistake on our part we will refund the return 2nd class standard postage costs.


When you purchase from an online company you have a statutory right to a 14 day 'cooling off' period from the delivery date when you can return the goods to us.


Worldwide Shipping
We ship worldwide - orders to the US usually take 7-10 working days subject to customs clearanceTo the rest of Europe - 4-7 working days


 ONCE DISPATCHED YOUR PARCEL IS IN THE HANDS OF ROYAL MAIL.  WE REGRET THAT WE ARE UNABLE TO TAKE RESPONSIBILITY FOR DELIVERY TIMES.  IF YOUR ITEM ARRIVES AFTER YOUR EVENT YOU MAY RETURN IT TO US AND WE WILL REFUND THE COST OF THE MASK  EXCLUDING THE POSTAGE
Royal Mail can be contacted on 08457 740740

Proof of posting is kept for each  parcel that is dispatched.


Orders which have not arrived
We have been sending parcels using Royal Mail for several years.  Please take note of  the following information which will help in tracking your order:
Make sure that none of your neighbours could recieved your order when you were out.  Also check to see if a card has been left for you with arrangements to re-deliver your order (this card does not always get left by Royal Mail) but more often than not,your order will have been taken to your local postal depot where it will sit until called for
Please remember the only guaranteed delivery service is the special delivery service- if your order was a special delivery then we will have emailed you the tracking number. You will be to able to trace its progress on the Royal Mail web site.  Please ensure you are in to sign for it as if you are out it will be returned to the sorting office.

** Shipping and Delivery ( Special Delivery )
Special Delivery (£6.99) Please note that your parcel will be delivered on the date as shown in the postage options which is usually the next working day if purchased after 3pm..If by chance the delivery date has not been put forward then the next working day is after 3pm...Masks purchased friday will be delivered Monday . Saturday delivery is not available. We use Royal Mail to send all our parcels including next day delivery and Recorded deliver which require a signature so it is advisable to give us an address with someone at home or a work address to sign for it.